Haier 1 Ton TurboAqua Non-Inverter AC

Indoor Unit: HSU-12TurboAqua(FIX)(Pro)Outdoor Unit: HSU-12K(FIX)(Pro)Category: Non-InverterSeries: Non-InverterCooling Capacity: 12,000 BTU/hRated Cooling Capacity: 3,520 WCapacity: 1 Ton

1. Cooling Performance

2. Power & Electrical Specifications

3. Refrigerant & Piping

Gas-side pipe diameter was not specified in the supplied information.

4. Compressor & Cooling Hardware

5. Smart Features & User Functions

6. Warranty

7. Key Product Highlights

• 1 Ton non-inverter air conditioner

• 12,000 BTU/h cooling capacity

• 3,520 W rated cooling capacity

• R32 refrigerant

• 650 m³/h air circulation

• Wide 140–260 V operating voltage range

• Nano Aqua Sterilization

• 4-Way Swing airflow

• Turbo and Quiet modes

• Dry Mode and Sleep Mode

• Automatic Restart and Error Detection

• Child Lock

• 5-year compressor warranty

• 5-year parts and components warranty

• 5-year free home service

Return & Refund Policy

At CP, customer satisfaction comes first.

We want every purchase to bring comfort, convenience, and confidence. If you experience an issue with a product purchased from CP, we're here to help.

Please review our Return & Refund Policy before placing your order.

1. Return Eligibility

Customers may request a return or replacement under the following circumstances:

• The product is delivered in a damaged or physically defective condition.

• The product has a manufacturing defect.

• The wrong product, model, or specification has been delivered.

• The product is missing essential accessories or components included in the original package.

• The product qualifies for a return under applicable consumer protection laws.

Return requests should generally be submitted within 48 hours of delivery for visible damage, incorrect products, or suspected manufacturing defects.

2. Product Inspection Upon Delivery

We strongly recommend inspecting your product immediately upon delivery.

Please check:

• Product model and specifications.

• Physical condition of the product.

• Packaging and accessories.

• Visible signs of damage or defects.

If you notice any damage or discrepancy, inform our customer support team immediately.

For large appliances, please avoid installation or operation if visible damage is identified.

3. Conditions for Returns

To qualify for a standard return or replacement, the following conditions should be met:

• The product must be returned with its original packaging.

• All accessories, cables, manuals, and included components must be present.

• The original invoice or proof of purchase must be provided.

• The product must not show signs of misuse, accidental damage, or unauthorized repair.

• The manufacturer's warranty card and other relevant documents must be included, where applicable.

Products will be inspected by our team before a return or replacement is approved.

4. Non-Returnable Products

The following situations are generally not eligible for return due to a change of mind:

• Products that have been successfully delivered in proper working condition.

• Products that have been installed, activated, or used, unless covered by a valid manufacturing defect or applicable consumer protection rights.

• Products damaged due to improper installation, mishandling, negligence, or unauthorized modification.

• Products with missing accessories, serial numbers, or essential components due to customer negligence.

• Products damaged by electrical fluctuations, liquid exposure, or external physical impact after delivery.

Important: This section does not limit any return, replacement, refund, or warranty rights available under applicable law.

5. Replacement Policy

If a product is confirmed to have a manufacturing defect or was delivered incorrectly, CP may offer:

• A replacement with the same model.

• An equivalent product, subject to customer agreement.

• A full refund if a suitable replacement is unavailable.

All replacements are subject to product availability and verification.

6. Refund Policy

Refunds may be issued in the following situations:

• A confirmed defective product cannot be repaired or replaced.

• The ordered product is unavailable after order confirmation and payment.

• CP is unable to fulfill a confirmed order.

• A return request is approved under this policy or applicable law.

Approved refunds will generally be processed through the original payment method.

Depending on the payment provider or banking institution, additional processing time may be required.

We will keep customers informed throughout the refund process.

7. Refund Processing Time

Once a refund has been approved, CP will initiate the refund process within the timeframe required by applicable law.

The actual time for the refunded amount to appear in your account may vary depending on your payment provider, bank, or mobile financial service.

8. Warranty & After-Sales Service

Most electronics and home appliances sold by CP come with manufacturer-backed warranty coverage, where applicable.

For products experiencing technical issues after the initial delivery inspection period, customers should contact our support team.

Warranty services are subject to:

• The manufacturer's warranty terms.

• Product-specific warranty coverage.

• Valid warranty documentation.

• Manufacturer inspection and approval.

Warranty does not automatically mean a product is eligible for a refund.

9. Order Cancellation

Customers may request order cancellation before the product is dispatched.

Once an order has been dispatched, cancellation may be subject to delivery and return arrangements.

If CP cannot fulfill a confirmed and paid order, the customer will be notified and the applicable refund will be processed in accordance with Bangladesh's Digital Commerce Operation Guidelines and other applicable laws.

10. Return & Refund Request Procedure

To submit a return or refund request:

Step 1: Contact CP Customer Support.

Step 2: Provide your order number and purchase invoice.

Step 3: Explain the issue and provide photographs or videos, where relevant.

Step 4: Our support team will review your request and guide you through the next steps.

Step 5: Once the product has been inspected and the request approved, the replacement or refund process will begin.

11. Return Shipping & Collection

For approved returns involving incorrect or defective products supplied by CP, we will coordinate the appropriate return collection or shipping arrangements.

For other approved returns, applicable transportation or collection charges will be communicated to the customer in advance, subject to applicable law.

12. Customer Support

For return, replacement, refund, or warranty-related assistance, please contact us through our official customer support channels.

Brand: CP – Better Living, Together.

Email: chainapark@gmail.com

Phone: +880 1894-870871

Website: www.chainapark.shop

Our Commitment

At CP, we believe that a great shopping experience doesn't end at checkout.

We are committed to providing quality products, transparent service, and reliable after-sales support.

Your satisfaction is our priority.

This policy is subject to applicable laws and regulations of Bangladesh, including the Digital Commerce Operation Guidelines, 2021, and applicable consumer protection laws. Where this policy conflicts with applicable law, the law shall prevail.

Shipping & Delivery Policy

At CP – Better Living, Together, we believe a great shopping experience starts with a smooth ordering process and ends with safe, reliable delivery.

We are committed to delivering your products securely and efficiently, right to your doorstep.

1. Delivery Coverage

CP currently offers product delivery across Bangladesh.

Our delivery services include:

• Inside Dhaka: Home delivery across available areas of Dhaka.

• Outside Dhaka: Delivery to major cities, towns and eligible locations throughout Bangladesh.

• Special Delivery: Arrangements for large appliances may vary depending on the product, destination and delivery availability.

Delivery availability will be confirmed during order processing.

2. Order Processing

Once you place an order through our website or official sales channels:

1. Our team will receive and review your order.

2. We may contact you to confirm product availability, delivery address and contact information.

3. Your order will be prepared and packaged for dispatch.

4. You will receive an order confirmation and relevant delivery updates.

Orders are generally processed within 1–2 business days, subject to product availability and order verification.

3. Estimated Delivery Time

Our estimated delivery timelines are:

Delivery timelines are estimates and may vary depending on product availability, transportation conditions, weather and other unforeseen circumstances.

Large appliances may require additional delivery arrangements.

4. Delivery Charges

Delivery charges may vary depending on:

• Delivery location.

• Product size and weight.

• Product category.

• Special handling or transportation requirements.

Any applicable delivery charge will be communicated to customers before order confirmation.

From time to time, CP may offer free delivery or promotional shipping offers on selected products.

5. Safe Packaging & Handling

We understand that electronics and home appliances require special care during transportation.

Therefore, we take appropriate measures to ensure:

• Secure product packaging.

• Proper handling during transportation.

• Protection against avoidable physical damage.

• Safe delivery of accessories and included components.

Large appliances will be handled according to their transportation requirements.

6. Delivery Inspection

Customers are encouraged to inspect their products upon delivery.

Please check:

• Product model and specifications.

• External physical condition.

• Packaging condition.

• Included accessories and components.

If you notice visible damage, missing components or an incorrect product, please inform our delivery personnel and contact CP customer support immediately.

Where possible, take photographs or videos as supporting evidence.

Please do not install or operate a visibly damaged product.

7. Delivery Attempts

Our delivery team or logistics partner may contact you before arriving at your delivery address.

Please ensure that:

• Your phone number is active.

• Someone is available to receive the order.

• Your delivery address is accurate.

• Any necessary building access arrangements are made.

If delivery cannot be completed due to an incorrect address, unavailable recipient or other customer-related circumstances, an additional delivery arrangement or charge may apply.

8. Cash on Delivery & Online Payment

CP may offer multiple payment options, depending on product availability and location.

Available payment methods may include:

• Cash on Delivery (COD).

• Mobile Financial Services.

• Online Banking.

• Debit and Credit Cards.

• Other supported payment methods.

Certain products or special orders may require advance payment or a deposit.

All payment requirements will be communicated before order confirmation.

9. Large Appliance Delivery

For products such as televisions, refrigerators, air conditioners and other large appliances:

• Delivery arrangements may differ from standard parcel delivery.

• Customers should ensure that the delivery location is accessible.

• Additional transportation or handling charges may apply.

• Installation services, where available, may be arranged separately.

• Installation charges are not necessarily included in the product price or delivery fee.

Please confirm installation requirements with our customer support team before placing your order.

10. Delivery Delays

Although we aim to deliver every order within the estimated timeframe, delays may occur due to:

• Severe weather conditions.

• Traffic congestion.

• Transportation disruptions.

• Unexpected logistical challenges.

• Product availability issues.

• Other circumstances beyond our reasonable control.

If your order experiences a significant delay, our team will make reasonable efforts to keep you informed.

11. Order Tracking

Customers may contact our support team to receive updates regarding:

• Order confirmation.

• Order processing.

• Dispatch status.

• Delivery progress.

• Estimated arrival time.

Where available, tracking information will be shared through our official communication channels.

12. Contact & Delivery Support

For delivery-related questions, order updates or shipping assistance, please contact:

Brand: CP – Better Living, Together.

Email: chinapark@gmail.com

Phone: +880 1894-870871

Website: www.chainapark.shop

Our Promise

At CP, every product deserves a safe journey to its new home.

We are committed to making your shopping experience convenient, transparent and dependable.

CP – Better Living, Together.